Return of Goods & Refunds

We are an honourable and fair business placing our customers and clients first and building long-standing relationships.  We want your deailings with us to with as least fuss as possible.

We do understand however there are exceptional circumstances where occasionally things may go wrong and on these odd occasions you may request a refund.  In line with normal business practice within the industry we ask you to understand the following information:

Most original 'Antique' or 'Collectable' Items are usually:

1.  )    of considerable age and delicacy and in many cases maybe not as vibrant in colour or condition as when brand new..
2.  )    'pre-owned' and used maybe for their original intended purpose - unless otherwise stated by us in item descriptions.
3.  )    difficult to source and replace and in certain circumstances have been made as a 'One-off'
4.  )    in a condition with scratches, marks, chips, cracks, missing parts, dents etc.
          Should any of these be applicable to your intended item, we will draw your attention to them within the relevant item description.
5.  )    unless otherwise stated in our item description - do not always work the way they were originally intended.
6.  )    sold to new buyers, without original manufacturer warranties or guarantees (unless otherwise stated by us).
7.  )    purchased by new buyers on the basis 'As Seen, Described and Satisfied.'
8.  )    to be handled and displayed with considerable care.

We endeavour at all times to be as accurate and as honest as possible when describing the items we offer for sale.  Listing all faults (when discovered by us) so please be aware that our individual ITEM DESCRIPTIONS do not constitute a full 'Condition Report'

In circumstances where we have incorrectly or mistakenly described an item, or the possibility exists through us making a mistake or omission and you believe a description to be wholly inaccurate or misleading, we will of course make a full refund to you of the full purchase price (inclusive of p&p) within FIVE working days following our satisfactory receipt of the returned item/s which must be returned to us, with all original packaging and inclusion materials and in original (as dispatched by us) condition.

Reimbursement will be made in the manner as paid directly to your Credit/Debit Card, 'PayPal' account or by personal or business cheque.
Refund request should be notified to us no later than FIVE DAYS following your receipt of the item, by contacting us at www.clientservices@buyaci.com.  We respectfully ask you to comply with these requests or we will be unable to make a refund to you.  Please also refer to our 'T&C ' page.